Privacy Policy

Last updated: June 6, 2026

1. Introduction

Vervloessem Thomas, Handcrafted Instruments respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your personal information.

2. Data Controller

Vervloessem Thomas, Handcrafted Instruments
8 Avenue de la Gare
L-4734 Pétange
Luxembourg

Email: info@vervloessemthomas.com
Phone: 00352 26 50 09 18

3. What Information Do We Collect?

We may collect the following personal information:

First and last name
Email address
Phone number
Postal address
Information provided through contact forms
Information related to orders or inquiries
Technical information such as IP address, browser type, device information, and website usage data

4. How Do We Collect Information?

We collect information when:

You complete a contact form on our website
You contact us by email or phone
You place an order or submit an inquiry
You subscribe to newsletters or marketing communications, where applicable
You browse and interact with our website

Some information may also be collected automatically through cookies and similar technologies.

5. Why Do We Collect This Information?

We use personal information to:

Respond to inquiries and requests
Process orders and provide services
Deliver customer support
Improve our products, services, and website
Communicate important information regarding orders or inquiries
Comply with legal and regulatory obligations
Ensure the proper operation and security of our website

6. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

Your consent
The performance of a contract or pre-contractual measures
Compliance with legal obligations
Our legitimate business interests, provided they do not override your fundamental rights and freedoms

7. How Do We Store and Protect Your Information?

We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Personal information is stored securely and is only accessible to authorized persons who require access for legitimate business purposes.

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws and regulations.

8. Sharing Personal Information

We do not sell, rent, or trade your personal information to third parties.

Your information may be shared only with:

Service providers assisting us in operating our website and business activities
Payment service providers
Shipping and logistics providers when required
Accounting, legal, and professional advisors
Government authorities or regulatory bodies when required by law

All third parties are expected to handle your personal data securely and in accordance with applicable data protection laws.

9. International Data Transfers

Some service providers may process personal data outside the European Economic Area (EEA). In such cases, we take appropriate measures to ensure that your data remains protected in accordance with applicable data protection legislation, including the GDPR.

10. Cookies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance website functionality.

Cookies are small text files stored on your device when you visit a website.

You may configure your browser to refuse cookies or to notify you when cookies are being used. Please note that some parts of the website may not function properly if cookies are disabled.

11. Minors

Our website and services are not specifically directed toward individuals under the age of 16.

We do not knowingly collect personal information from minors without the consent of a parent or legal guardian. If you believe that a minor has provided us with personal information, please contact us so that we can take appropriate action.

12. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Request restriction of processing
Object to the processing of your personal data
Request data portability
Withdraw consent at any time where processing is based on consent
Lodge a complaint with a competent data protection authority

To exercise any of these rights, please contact us using the information provided below.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those external websites. We encourage users to review the privacy policies of any third-party sites they visit.

14. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Any changes will be published on this page and will become effective immediately upon publication. We encourage users to review this Privacy Policy periodically to stay informed about how we protect personal information.

15. Contact Information

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact:

Vervloessem Thomas, Handcrafted Instruments
8 Avenue de la Gare
L-4734 Pétange
Luxembourg

Email: info@vervloessemthomas.com
Phone: 00352 26 50 09 18

By using this website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.